At fibershinez, we value and prioritize your privacy, and we are committed to safeguarding your personal information. This Privacy Policy outlines the types of personal data we collect, how we use it, and the choices you have regarding its disclosure. It also details the steps we take to protect your privacy. We want to ensure transparency and provide you with full control over your information.
Important Notice: fibershinez does not sell, rent, or share any personal information with third parties.
1. Information We Collect
We may collect personal data from you in various ways, including when you make a purchase or register on our online store. Specifically, we may gather the following types of information:
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Identity and Contact Information: Includes your name, email address, shipping and billing addresses, purchase history, communication with customer support, preferences, and any other personal details you share with us.
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Transaction Details: Depending on your payment method, we may collect payment-related information such as your payment method, name on the card, partial card number, and associated account details.
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Technical Information: Includes your IP address, login data, browser type, language, time zone, and operating system when you access our website.
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Marketing Preferences: Includes your preferences for receiving marketing communications and your contact preferences.
2. Information You Provide
You may voluntarily provide us with personal data in various ways, such as making a purchase or sharing content with us. The information you provide can include your name, email, address, purchase history, product preferences, and any content like reviews, photos, or videos you share.
3. How We Use Your Information
We use your information to tailor our communications, promote products you might be interested in, offer services based on your preferences, and assist with customer service. Specifically, we may:
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Process and fulfill your purchases
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Offer product recommendations
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Provide customer support before, during, and after a sale
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Respond to inquiries and process any changes to your account
4. Cookies, Web Logs, and Analytics
fibershinez uses cookies to store information about your visit and enhance your shopping experience. These small text files help us recognize your preferences and provide a more personalized service. Cookies help store details such as your browser, language preferences, and IP address to streamline your future visits.
We also use Google Analytics to analyze site traffic, track user behavior, and improve our website’s functionality. You can opt-out of Google Analytics tracking by installing a browser plugin.
5. Email and Text Messaging
You may opt-in to receive updates via text or email about new products, promotions, and alerts. These services are free of charge, and you can opt-out at any time by contacting us at [email protected].
6. Data Sharing
While we do not sell or rent your data, we may share your information with trusted third parties who help us process transactions, provide customer service, or meet legal obligations. This includes:
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Payment processors, banks, and shipping carriers
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Service providers such as Google and website hosts
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Tax authorities for invoicing purposes
7. How We Protect Your Information
We use SSL encryption to protect your personal and payment information. All payment transactions are handled securely by PayPal, ensuring that fibershinez does not store any sensitive financial data. We are committed to maintaining the security and confidentiality of your data, though no system can guarantee complete security.
8. Data Retention
We retain your data for as long as necessary to provide our services or comply with legal requirements. After your account is closed or you no longer use our services, we may keep certain information for fraud prevention, legal compliance, or record-keeping.
9. Withdrawing Consent
You may withdraw your consent at any time regarding the processing of your personal information. If you withdraw consent, certain services or products may no longer be available to you. To review, change, or delete your information, please contact us at [email protected].
10. Accessing and Modifying Your Information
You have the right to request access to the personal data we hold about you, correct inaccuracies, or request that we block or delete your information where applicable. To make changes or review your data, please contact us.
11. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, communicated via email. We encourage you to regularly review this policy to stay informed about how we protect your information.
We are committed to providing a safe, transparent, and respectful experience for our customers. If you have any concerns about our privacy practices, please feel free to contact us.